Customer Care
General
Weights/volumes of products may not be exact, but we try and measure it is close as indicated.
Shipping
Shipping & Handling charges for New Zealand start at $5.00, and is based on the weight and size of the items ordered. We only ship products to New Zealand customers. Generally there are three shipping zones, Auckland, North Island and South Island. You can select non-signature required in most cases. Goods are sent via courier (NZPost).
Enquire about shipping costs when larger orders are placed.
Shipping costs are added to the shopping cart during checkout and shown BEFORE final payment is required.
Items are normally shipped on a Monday, Wednesday or Friday. Allow 3 – 7 days for Delivery of your item within New Zealand.
Customers are informed by email when products are shipped, but customers can see the status of processing by logging on and checking their account information.
New customer payments, especially Bank transfers, will need to clear before goods are sent. Credit card payment normally clears when order is placed.
Returns
If your item is faulty, you can return it within 30 day for a refund. Please note all items are Handmade and will have their own character and uniqueness. This approach celebrates the non-machine-made nature of the work.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Workshop Registration (see Cancellation Policy below)
Return address:
197A Browns Bay Road, Browns Bay, Auckland, 0630
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Workshop Cancellation Policy
Our cancellation policy applies.
A full refund is given, less $20 admin fee if cancelling 5 days or more before the workshop day.
Cancellation within 5 days of the workshop will incur a $50 admin fee.
If you are unable to attend, you are welcome to give your ticket/receipt to a friend or family member who can take your place (Please notify us).
In the unlikely event of a government mandated Covid lock-down, the event will be rescheduled for a future date. If unable to attend that date, a refund will be given.
Should we cancel, we will give a full refund or offer a future date.
Health and Safety:
Please be aware that if you are pregnant we advise that its best NOT to join the resin class and you must be over 16 years old, The resin we use in class is a Professional Artist Epoxy Resin (VOC free) but if you have any allergies or skin irritation toward epoxy resins, please talk to a medical professional first before commencing class. We hold no responsibility for any irritation or medical problems from using resin – everybody is different. We use gloves and work in a safe (as much as we can) and open environment in class.
* Cheese boards and coasters may not be same shape as illustrated.
Payment
Resiworx.co.nz is an online shop.
Cardholder statements and payment records will indicate payment made to Resiworx or Philippus Coetzee. This is also indicated on the invoice enclosed with the order.
Transactions are conducted via STRIPE Secure Payment system which is PCI DSS compliant.
Prices are in New Zealand dollars and prices do not include GST. And invoices are not tax invoices. All transactions are in New Zealand dollars.
Need help?
Contact us at hello@resinworx.co.nz for questions related to refunds and returns.